Refund Policy
Effective as of: August 6, 2026
At AOXEKBOLO, we want you to be completely satisfied with your purchase of the “Jesus Cross Flower Building Set” or any other product from our store. If you are not entirely happy, we’re here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All components, including the 568 non-toxic ABS building blocks, must be present and undamaged.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@example.com. In your email, please include:
- Your order number
- The name of the item(s) you wish to return
- The reason for the return
Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s).
Please do not send your item back to us without first receiving an RMA number. Returns without an RMA number may not be processed.
3. Refund Method
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive the returned item.
4. Customer Responsible for Return Shipping Costs
Unless the item is damaged or defective (see Section 6), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards
- Clearance or final sale items
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
6. Damaged or Defective Items
If you receive a “Jesus Cross Flower Building Set” or any other product that is damaged or defective upon arrival, please contact us immediately at support@example.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs. We will also cover the return shipping costs for damaged or defective items.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@example.com. If you wish to exchange an item for a different product, please follow the return process for the original item and place a new order for the desired item.
8. Late or Missing Refund Troubleshooting
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@example.com.